Reports and Articles
Call Centers Workforce Planning
It is fair to say that's one of the most important management roles in a call center is ensuring that there are enough agents to respond with the minimum amount of delay
Business Governance Frameworks
On September 18, 2015, the US Environmental Protection Agency announced that Volkswagen had committed violations of the Clean Air Act
Challenges and Enablers for Process Reengineering Projects
The Implementation of process re-engineering projects is one of the most complex projects as it requires a consideration of numerous aspects to achieve success
Volkswagen Emission Scandal Review
in September 2015, the US Environmental Protection Agency accused Volkswagen of committing violations of the Clean Air Act
Designing Strategy with a Space Matrix
More than twenty years ago, Michael Porter wrote an article in Harvard Business titled "What is Strategy? " He wrote, “Competitive strategy is simply to be different
