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Wise Solutions

We are a licensed Saudi consulting firm that provides a range of management and strategic advice that focuses on optimizing customer experiences and operational excellence.

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Reports and Articles
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Call Centers Workforce Planning

It is fair to say that's one of the most important management roles in a call center is ensuring that there are enough agents to respond with the minimum amount of delay

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Business Governance Frameworks

On September 18, 2015, the US Environmental Protection Agency announced that Volkswagen had committed violations of the Clean Air Act

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Challenges and Enablers for Process Reengineering Projects

The Implementation of process re-engineering projects is one of the most complex projects as it requires a consideration of numerous aspects to achieve success

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Volkswagen Emission Scandal Review

in September 2015, the US Environmental Protection Agency accused Volkswagen of committing violations of the Clean Air Act

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Designing Strategy with a Space Matrix

More than twenty years ago, Michael Porter wrote an article in Harvard Business titled "What is Strategy? " He wrote, “Competitive strategy is simply to be different

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